![]() As a result, we can support nearly any MSI/SIAM role. We understand the framework and how to get the best out of it. Our MSI/SIAM experience has taught us how to operate effectively within this environment. Expert services desk: Operate an expert services desk to provide a single point of contact between users and service providers.Operating-level agreements: Implement comprehensive operating-level agreements (OLAs) defining how service providers will deliver services, interact to implement changes and resolve differences, report their activities and are managed by the MSI/SIAM function.Management structure: Provide a management structure that supports IT leaders and users and promotes open communication, accountability, problem resolution and alignment with business goals.CIO agent: Serve as the CIO’s agent in managing IT providers and day-to-day delivery of services, as well as long-term transformation.MSI/SIAM function managementĬGI can operate some or all aspects of the MSI/SIAM function in the following ways: ![]() ![]() MSI/SIAM advisory servicesĬGI can help build an MSI/SIAM blueprint and roadmap in collaboration with your stakeholders and ensure it is correctly managed and implemented. Operational Model for MSI/SIAMīased on our experience, there are a number of ways we can support your enterprise’s journey to an effective MSI/SIAM model. For multisourcing scenarios, having an effective governance model for managing diverse providers and subcontractors is a critical success factor.īecause service integration has always been a key part of CGI’s IT outsourcing delivery model, we have a proven operational model for multisource service integration/service integration and management (MSI/SIAM) in the hybrid IT and cloud age. ![]() Organizations are using a variety of sourcing approaches for this new dynamic, from full outsourcing to multisourcing to brokerage. IT delivery is evolving from a traditional on-premises model to a hybrid model combining cloud and traditional IT. Service Integration and Management (SIAM) Effective multisource service integration and management in the cloud age
0 Comments
Leave a Reply. |